Support Center
We're here to help you get the most out of SpeedIt. Find answers, get support, and learn how to make your delivery experience seamless.
Frequently Asked Questions
Quick answers to common questions about SpeedIt services
Order & Delivery
How long does delivery take?
Delivery times vary by service type: Food (15-45 minutes), Pharmacy (20-60 minutes), Grocery (30-90 minutes), Courier (1-4 hours depending on distance).
Can I track my order in real-time?
Yes! All orders include real-time tracking with live updates on your courier's location and estimated arrival time.
What if my order is delayed?
We'll notify you of any delays and provide updated ETAs. For significant delays, you may be eligible for compensation.
Payments & Refunds
What payment methods do you accept?
We accept credit/debit cards, mobile payments, and cash on delivery for most services (some restrictions may apply).
How do I request a refund?
Refund requests can be submitted through the app under "Order History" or by contacting our support team. Most refunds are processed within 3-5 business days.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login screen and follow the instructions sent to your registered email address.
The app isn't working properly. What should I do?
Try closing and reopening the app, checking for updates, or reinstalling. If issues persist, contact our technical support team.
Contact Our Support Team
Our dedicated support team is available 24/7 to help with any questions or issues you might have with our delivery services.
Phone Support
+2348067268692
24/7 availability
Email Support
support@speeditng.com
Response within 2 hours
Our Support Promise
Committed to providing exceptional support when you need it most
24/7 Availability
Round-the-clock support for all your delivery needs, anytime, anywhere.
Fast Response
Quick resolution times because we know your time is valuable.
Expert Help
Knowledgeable support team trained to solve any issue efficiently.
Multi-channel
Support through phone, email, chat, and in-app messaging.
Helpful Resources
Additional resources to enhance your SpeedIt experience
User Guides
Step-by-step guides for using all SpeedIt features and services.
Service Areas
Currently serving Enugu, Nigeria with plans to expand to other cities soon.
Contact Us For More Info